Returns policy

Sold as-is (most items)

Unless a listing says otherwise, items are sold as-is: as described and pictured, with no returns, refunds or warranty. All sales of as-is items are final. Please read the description, check the photos and condition grade, and ask us before buying if anything is unclear.

Items with returns or a warranty

Some items come with a return window and/or a warranty. When they do, it's shown on the product page and in your order confirmation, for example “14-day returns” or “30-day warranty”. Those terms apply only to that item.

• Returns: within the stated number of days from delivery or pickup, in the same condition, with any included accessories, and signed out of iCloud, Google or Samsung accounts. Contact us with your order number first.
• Warranty: covers functional defects that weren't disclosed in the listing, for the stated period. We'll repair it, replace it or refund you, at our choice. It doesn't cover accidental damage, liquid, normal battery wear or software issues.

Approved refunds go back to your original card within 5 business days of receiving the item.

If something's wrong with your order

If you receive a different item than you ordered, or it arrives damaged in shipping, contact us within 3 days of delivery or pickup and we'll make it right, whatever the item's terms.

Local pickup

For pickups, please look the item over when you collect it. Items marked as-is are final once picked up.